Black Arrow Business Studio | Mũi Tên Đen

Privacy Policy

At Black Arrow Business Studio, we are committed to protecting your privacy and handling your personal information with integrity and transparency. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal data when you interact with us through our website, services, or communications, in accordance with applicable international privacy and data protection regulations.

1. Personal Information We Collect

We collect personal data necessary for us to provide our services effectively. Depending on your interaction with us, we may collect the following categories of personal information:

  • Contact Information: Name, address, email, phone number.
  • Financial Information: Banking details, payment information, or tax-related data.
  • Business Information: Business name, industry, company registration number, or operational details.
  • Website Usage Data: IP address, browser type, device identifiers, cookies, and browsing behaviour.
  • Marketing Preferences: Your preferences regarding marketing communications and content.

2. How We Collect Your Information

We collect personal data through:

  • Direct Interactions: When you submit a form, contact us, request services, or engage via phone/email.
  • Automated Technologies: Through cookies, web beacons, and similar tools when you browse our site.
  • Third Parties: We may receive personal information from publicly available sources, service providers, or partners, in accordance with applicable laws.

3. Legal Basis for Processing

We process your personal data on the following lawful bases, depending on your jurisdiction:

  • Consent: When you explicitly agree to our collection or use (e.g. marketing emails).
  • Contractual Necessity: When processing is required to deliver our services to you.
  • Legal Obligation: To comply with applicable legal or regulatory requirements.
  • Legitimate Interests: To improve our services, maintain business operations, or detect fraud, provided these do not override your rights and freedoms.

For users in the EU/EEA, UK, and similar jurisdictions, your data will only be processed based on one or more of these legal grounds.

4. How We Use Your Information

We may use your personal information for the following purposes:

  • Providing our accounting, advisory, and consulting services.
  • Responding to your queries or customer support requests.
  • Administering billing, payments, and service delivery.
  • Sending updates, offers, or relevant content with your consent or as permitted by law.
  • Ensuring compliance with legal and regulatory requirements.
  • Monitoring website performance and enhancing user experience.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyse website usage.
  • Personalise content.
  • Improve functionality and performance.
  • Deliver targeted advertisements (where consent is given).

You can adjust your browser settings to refuse cookies, though this may limit some functionality on our site.

6. Disclosure of Your Information

We do not sell or trade your personal information. However, we may disclose your data:

  • Service Providers: Under strict contractual terms to assist with IT, hosting, payment processing, marketing, or analytics.
  • Legal Authorities: Where required by law or in response to valid legal processes.
  • Business Transfers: In the case of a merger, acquisition, or restructuring, your data may be part of the transferred assets.

7. International Data Transfers

Your data may be stored or processed in countries outside your jurisdiction, including countries that may not have equivalent data protection laws. Where such transfers occur, we implement safeguards including:

  • Standard Contractual Clauses (SCCs)
  • Data Processing Agreements (DPAs)
  • Binding Corporate Rules (BCRs)
  • Local law-compliant mechanisms under PDPA/GDPR/CCPA

We ensure your data remains protected no matter where it is processed.

8. Security of Your Information

We use industry-standard security measures, including encryption, secure servers, and access controls, to protect your information against unauthorised access, disclosure, or loss. However, please understand that no method of transmission or storage is completely secure, and we strive to continuously improve our security practices.

9. Your Rights

Depending on your location, you may have rights under laws such as GDPR, PDPA, or CCPA, including:

  • Right to Access: Obtain a copy of your data.
  • Right to Correction: Request updates to inaccurate or incomplete information.
  • Right to Deletion: Request erasure of your data where legally permissible.
  • Right to Restrict Processing: Limit how we process your data in certain circumstances.
  • Right to Object: Object to processing for direct marketing or legitimate interests.
  • Right to Data Portability: Receive your data in a structured format.
  • Right to Withdraw Consent: At any time where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

10. Retention of Your Information

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Generally, personal data is retained for up to 5 years after the end of our business relationship, unless a longer retention period is required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will post any updates on this page, and we encourage you to review this policy regularly.

12. Contact Us

If you have questions about this Privacy Policy, or your personal information, or wish to make a complaint, please contact us:

Black Arrow Business Studio | Mũi Tên Đen
Email: info@blackarrow.asia

If you are located in a country with a supervisory authority (e.g., the EU, Singapore, Malaysia), you also have the right to lodge a complaint with the relevant data protection authority.